Terms & Conditions

Welcome to the Home Herbals & Hedgerow website. These terms and conditions apply to the use of this website, which is owned and operated by Home Herbals & Hedgerow. If you continue to browse or use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Home Herbals & Hedgerow's relationship with you in relation to this website.  If you disagree with any part of these terms and conditions, please do not use our website. Every effort is made to keep the website up and running smoothly. However, Home Herbals & Hedgerow takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. If you have any questions, contact us on brooke@homeherbals.com.

general information

The terms 'Home Herbals & Hedgerow', 'we' and 'us' refers to the owner of the website, whose registered address is Golwg Y Cwm, 33c Heol Grenig, Glanaman, Ammanford, Carmarthenshire, SA18 1HQ. The term 'you' refers to the user or viewer of the website. The term 'website' refers to the website owned and operated by home herbals, including but not restricted to www.homeherbals.com.

product pricing

Prices listed on this website are in UK British Pounds Sterling, and are exclusive of any postage and delivery charges. We reserve the right to change our prices at any time. Any discounted prices or special offers will be clearly marked. Customers will be notified of any price changes prior to ordering. 

product description

Whilst every effort has been made to accurately describe products, there may be slight variation in specification, such as product colour or packaging.

conditions of sale

All orders will be processed upon receipt of payment, unless otherwise specified. We regret that we are unable to accept orders from customers who are younger that 18 years of age. Any out of stock items will be listed on the website as 'out of stock'. However, should an order be accepted, and payment be made for items which are out of stock, a substitute item(s) may be purchased, or a refund will be made to the account through which original payment was made. 

payment

Payment for goods are due at the time of order, and can be made via Paypal. In the event of payment being declined by Paypal, Home Herbals & Hedgerow shall not be responsible for any inconvenience or cost incurred as a result of delayed dispatch of goods.

delivery & postage

Prices listed on the website are exclusive of delivery and postage costs. Charges for postage are calculated according to the net value of orders. UK postage and delivery charges will be automatically added to ALL orders at checkout. Please check that you agree with the amount before confirming the order.  UK orders valued below £50 will be posted via 1st class Royal Mail. UK orders valued £50 and over, will be sent via Recorded Delivery and will require a signature upon delivery. Additional delivery charges will be incurred for sending parcels outside of the UK. EU and Worldwide customers are requested to follow the instructions on our Delivery & Postage page to 'Add to Cart' the additional delivery charges required to post parcels outside of the UK. For full details of our delivery and postage charges, and more information regarding EU and Worldwide delivery, please follow this link to our Delivery & 
Postage page.

delivery times

Orders are processed to reach you as quickly as possible. We aim to despatch orders within 3 working days from receipt of order, but deliveries may take slightly longer at very busy periods or during public holidays. Orders received after 12 noon on Fridays, and orders received on weekends will be processed on the following Monday. 

taxes

It is the customer's responsibility to find out if they are required to pay any import taxes or duties on goods purchased from home herbals. No VAT has been charged on products, as we are not a VAT registered business.

suitability of purpose & storage

We guarantee that products are fit for their intended purpose. We do not accept responsibility for the misuse of our products. We do not accept responsibility for damage, defect or deterioration of goods, arising from your incorrect storage or use of products. The customer should ensure that products are kept in hygienic conditions, and stored correctly to minimise risk of damage, defect or deterioration resulting from external contamination. To preserve the purity of  ingredients, therapeutic benefit, and longevity of goods, it is recommended that home herbals products are stored in a cool place, away from exposure to direct sunlight, and used within six months of opening, unless otherwise stated. Home herbals products which are sold on the Home Herbals & Hedgerow site have been certified as safe for use through independent cosmetic safety assessment, as required by European and British law. 

cancellation of orders

UK customers have the right to cancel orders placed through a website within seven working days of their receipt of the goods. UK residents wishing to cancel an order should return the goods to Home Herbals & Hedgerow, Golwg Y Cwm, 33c Heol Grenig, Glanaman, Ammanford, Carmarthenshire, SA18 1HQ, United Kingdom, in original condition and in the original packaging.  Customers are responsible for the postage and delivery costs of returning goods to Home Herbals & Hedgerow. We recommend that goods are returned via a delivery tracking system, such as Recorded Delivery. Upon receipt of the goods in their original and unopened condition, a refund will be made within 28 days to the customer account through which payment was received.

returns

Home herbals will refund or replace any product that has been purchased direct from us within the last 30 days. Items to be returned must be in their original condition, with the original receipt. Customers are responsible for the postage and delivery costs of returning the goods to Home Herbals & Hedgerow. 

damaged goods

We must be notified of any incorrect orders or damaged goods within 3 working days of your receipt of the order. We accept no responsibility for goods damaged in transit.  Customers are responsible for the postage and delivery costs of returning goods to Home Herbals & Hedgerow.  Upon our receipt of the returned goods, a replacement of the item, or a refund will be sent to the consumer, within 28 days. Refunds will be made to the customer account through which original payment was received.

disclaimer

The information contained in this website is for general information purposes only. The information is provided by Home Herbals & Hedgerow and while we endeavour to keep the information up to date and correct, we make no representations or warrantees of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or graphics contained on the website for any purpose. Any reliance you place on the information is therefore strictly at your own risk.   In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage whatsoever in connection with this website.  

medical disclaimer

The information contained in this website is for general information purposes only. Information provided to you, and content on this website is in no way intended to replace professional advice, to diagnose medical conditions, or to prescribe medical treatment. It is your responsibility to seek professional advice regarding medical conditions, contraindication, and drug interactions. The use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products, services or information available through home herbals and this website meet your specific requirements.

links

Through this website, you are able to link to other websites which are not under the control of Home Herbals & Hedgerow. These links are included for your convenience to provide further information. We do not have any control over the nature, content and availability of those sights. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed with them.

copyright

This website and its content is copyright of  Home Herbals & Hedgerow, unless that content is identified as sourced from other than Home Herbals & Hedgerow. Any redistribution or reproduction of part or all of the contents is prohibited other than the following, which forms part of these terms and conditions. You may print or download extract for your personal and non-commercial use only. You may copy the content to individual third parties for their own personal use, but only if you acknowledge the website as the source of the information. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. 

cookies

This website uses cookies to monitor browsing preferences. If you do not allow cookies to be used, personal information may be stored by us for use by third parties. 

legal notice

When buying goods and services via the internet, the consumer is entering a legally binding contract. This website and terms and conditions are subject to the laws of England, Wales, Scotland and Northern Ireland. Any disputes arising from this website shall be resolved by the British courts.